Member Support Forms

Tell us how we can help!

Welcome, Studio Member! If you need to notify us of something, you're in the right place.

Please use the form that best matches your situation.

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Sick Day / Emergency

We understand life happens. If you're unable to attend your scheduled time due to illness or an emergency, please let us know here. Emergencies are honored up to 3 times per year and must be submitted within 12 hours of the appointment to retain your credit.

Cancellation & Booking Policy

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Booking Issue

Running into problems with your booking? Whether it’s a tech issue, wrong charge, a glitch with your credits, or a code issue we’re here to help!

Cancellation & Booking Policy

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Feedback & Suggestions

Got thoughts? We’re always looking to grow and sew better. Drop a note—kind words, constructive feedback, or ideas are all welcome. Anonymous submissions are okay too!